Returns and Refunds Policy

Refunds are being issued in the following cases without a need to return the item:

  • The wrong item was received in terms of color, size, or model (evidence is needed).
  • The package has arrived in a damaged condition (evidence is needed).
  • The item arrived in extremely poor quality (evidence is needed).
  • The order went missing.
  • The estimated delivery time has expired.

Terms and Conditions

Please send an email to returns@onenessfitness.com for returns or refunds request.